T Wright complains about being ripped off for paper-based phone and broadband bills (Mailbox, July 21). I think it is all a matter of perspective and/or marketing angle.
When paperless bills were first introduced, companies offered a discount for customers such as myself who opted for the more environment-friendly and surely more economic paperless billing method.
It shouldn't come as a surprise that some customers aren't amused if they are suddenly charged extra for a paper bill, rather than receiving a discount for paperless billing.
In any case, when it comes to telephone services, it seems to me that a very environmentally and economically sensible way forward would be to confine the annual ritual of distributing paper-based phone books and Yellow Pages to the scrapheap of history.
Herbert Eppel, Leicester.
Published in the Leicester Mercury.
