See below for transcript of live chat with Babylon support (as reported earlier today at the IT Help Desk for Translators) for your entertainment.
I have since received an e-mail saying "After talking with my supervisor we reached the conclusion that you cannot change manually the converter" - AAAARRGGGGHHHHH!
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The following is a record of your online chat.
General Info
Chat start time Jul 4, 2010 7:43:03 AM EST
Chat end time Jul 4, 2010 8:16:01 AM EST
Duration (actual chatting time) 00:32:58
Operator babylon
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'babylon'
babylon: Welcome to Babylon Support , How can I help you?
you: Thanks for your quick reply. Give me a minute to compose my question please
babylon: Ok!
you: I have several Babylon licences (3 I think). On my old Windows 2000 PC I still have Babylon 7 (Version 7.0.0 r13). I just noticed that it doesn't update the currency information from the currency server. If I try and do it manually by clicking "Update rates now" it connects to the server and says the update was successful but the date is 30 August 2009!
babylon: Can I have your order number please?
you: I have had Babylon for years - I can try an find the order number - do you mean my licence number? You should be able to find me on your database if you look for my surname
babylon: Ok, what is your surname?
you: Sorry - I assumed you would see it in the correspondence - my name is Herbert Eppel
babylon: Ok, I found you.
you: That's good :-)
babylon: Unfortunately at this moment this tool is anavaliable, we are still checking and trying to fix...
babylon: :)
you: Is this a problem in Version 7 or in Version 8 too?
babylon: I believe in both of them.
babylon: Its an actual problem
you: Is it possible to enter a currency conversion rate manually?
babylon: I guess it would make much difference
you: Using date from August last year is very misleading in some cases!
babylon: Give me your e-mail address, I will ask my supervisor about it and I will come back to you asap
you: Babylon currently uses 1 EUR = 0.879 GBP (which is from August last year) - the actual value is more like 0.800, so the conversion is useless as it stands.
you: My e-mail address is ...
info: Your chat transcript will be sent to ... at the end of your chat.
babylon: I think if you download the trial version of the website which is an actual version than yours
babylon: it could work
you: I'm not sure what you mean. I don't need/want a trial version. As I said, I already have 3 licences!
babylon: Yes but then you enter your codes
babylon: And make it yours
babylon: Just for the sake of having a new version
you: I don't want to complicate matters, I just want my existing version 7 to work on this Windows 2000 PC
babylon: Babylon 7 doesnt work in the windows 2000
you: Yes it does. I have it here. I gave you my exact version number earlier. I think you mean Babylon 8?
babylon: I checked again with my supervisor.
you: And?
babylon: Its not compatible.
you: What exactly is not compatible?
babylon: B7 = Win2000
you: Your information is incorrect.Babylon 7 definitely works under Windows 2000, as I said.
babylon: Ok, I will write you asap as we have any news regarding currency convertor
babylon: ok?
you: When do you think I can expect an answer?
babylon: I`m not sure when
you: Can you give me a rough idea, i.e. next week, next month, next year?
babylon: I cannot, I`m sorry. We are working on it
you: Can you let me know whether I can enter a currency conversion rate manually? As I said, the converter is useless as it stands.
babylon: I will check with my supervisor and I will try to return to you asap
you: Thanks - will you respond by e-mail or should we leave this chat session open for now?
babylon: By email
you: OK, thank you.
